The current version of the documents (valid from 22. 7. 2026) can be downloaded here:
Instructions on withdrawal from the contract (PDF)
COMPLAINTS PROCEDURE
online store huntio.sk
Article I — Introductory provisions
1.1 These Complaints Procedures govern the procedure for exercising liability for defects in Goods (hereinafter referred to as "Complaints").„pointing out a defect“") purchased in an online store huntio.sk, which is operated by the company magicsport sro., with its registered office at Bezručova 1191/3, 911 01 Trenčín, Company ID: 48 242 373, registered in the Commercial Register of the District Court Trenčín, section Sro, entry no. 34530/R (hereinafter referred to as "„Seller“).
1.2 This Complaints Procedure forms an integral part of the Seller's General Terms and Conditions and applies to Buyers in the position of consumers within the meaning of Act No. 108/2024 Coll. on Consumer Protection, as amended (hereinafter referred to as "the„Consumer Protection Act“).
1.3 Contact details for claiming a defect: e-mail info@huntio.sk, telephone +421 903 667766, address: magicsport sro, Bezručova 1191/3, 911 01 Trenčín.
Article II — Liability for defects in goods
2.1 The Seller is liable for defects in the Goods upon receipt by the Buyer, as well as for defects that occur in the Goods within the statutory period after receipt, in accordance with the Civil Code (Act No. 40/1964 Coll., in particular Section 619 et seq.) and the Consumer Protection Act.
2.2 Unless legal regulations or the manufacturer stipulate otherwise for a specific Product, the Seller is liable for defects in the Product that occur within 24 months from its receipt by the Buyer. For used Goods (if such Goods are offered and specially marked in the Online Store), this period may be shortened, but not more than 12 months, and will always be stated for the specific Goods.
2.3 Liability for defects does not apply to defects caused in particular by: mechanical damage to the Goods caused by the Buyer, improper handling, use of the Goods in violation of the instructions for use or the purpose for which the Goods are intended, use of the Goods in conditions that do not correspond to the natural environment of the Goods in terms of humidity, chemical and mechanical influences, intervention in the Goods by a person other than an authorized person, natural wear and tear caused by normal use of the Goods, nor to wear and tear or damage to consumables and accessories (e.g. batteries, cases, straps) caused by normal use.
2.4 Minor differences in design or technical parameters caused by manufacturing tolerances or updating of the model range by the manufacturer, which the Buyer was notified of in the description of the Goods or which, given the nature of the Goods, he should and could have known about, are not considered defects in the Goods.
Article III — Procedure for reporting a defect
3.1 The Buyer may report a defect in the Goods to the Seller in writing, by e-mail, by telephone or in person at the Seller's address specified in Art. I of these Complaints Procedures. We recommend sending or delivering the Goods together with the proof of purchase (or a copy thereof) and a description of the defect; failure to submit a proof of purchase is not a reason for refusing to report a defect if the purchase can be proven otherwise (e.g. from the Seller's order records). You can also easily file a complaint via online complaint form, where it is also possible to attach photos of the defect.
3.2 The Seller shall issue to the Buyer immediately after the defect is pointed out written confirmation of the defect, in which it shall state in particular a description of the defect and a reasonable period within which the defect shall be rectified; this period may not be longer than 30 days from the date of notification of the defect, unless a longer period is justified by an objective reason that the Seller cannot influence.
3.3 If the Goods are defective, the Buyer has the right to demand their free repair or exchange for new Goods, at his choice, unless the chosen method of repair is impossible or, compared to the second method, disproportionately expensive for the Seller; in such a case, the Seller shall apply the second method of repair. If neither repair nor exchange is possible, or if they would cause the Buyer significant inconvenience, the Buyer has the right to a reasonable discount on the purchase price or to withdraw from the purchase contract.
3.4 If the Buyer proves the defect by an expert opinion or professional opinion issued by an accredited, authorized or notified person, he may point out the defect repeatedly and the Seller cannot deny liability for such a defect.
3.5 If the Seller rejects the complaint, it will notify the Buyer in writing of the reasons for the rejection.
3.6 If the Buyer does not accept the resolved (repaired/replaced) Goods within 6 months From the date on which the Seller was informed of the equipment, the Seller is entitled to sell the Goods; the proceeds from the sale, after deducting costs, shall be paid by the Seller to the Buyer upon request.
3.7 The costs associated with sending the legitimately claimed Goods to the Seller, as well as the costs of returning them to the Buyer after resolution, shall be borne by the Seller.
Article IV — Special provisions for hunting optics and thermal imaging equipment
4.1 For optical and thermal imaging devices, damage caused by falling, impact, moisture ingress due to a breach of waterproofing caused by mechanical damage, or wear of surface finishes (e.g. rubber cover) caused by normal use in the field is not considered a defect.
4.2 If the manufacturer provides an extended commercial warranty for a specific Product beyond the statutory liability for defects, the terms of this warranty are set out in the warranty certificate or other documentation supplied with the Product and apply in addition to the Buyer's rights under these Complaints Procedures.
Article V — Alternative Dispute Resolution
5.1 If the Seller responds negatively to the Buyer's request for redress in connection with the alleged defect or does not respond to it within 30 days, the Buyer — consumer has the right to contact the Slovak Trade Inspection (www.soi.sk) or another relevant entity for alternative consumer dispute resolution in accordance with Act No. 391/2015 Coll.
5.2 The European platform for online consumer dispute resolution (ODR) was abolished with effect from 20 July 2025 pursuant to Regulation (EU) 2024/3228 of the European Parliament and of the Council. The current list of alternative consumer dispute resolution bodies is available at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies_en; in the case of cross-border disputes, the Buyer may also contact the European Consumer Centre in the Slovak Republic (www.europskyspotrebitel.sk).
Article VI — Final provisions
6.1 This Complaints Procedure is published on the website huntio.sk and is binding on the Seller and the Buyer from the moment of concluding the purchase contract.
6.2 The Seller reserves the right to change this Complaints Procedure; the wording valid and effective at the time of conclusion of the purchase contract always applies to a specific contractual relationship.
6.3 These Complaints Procedures come into force and effect on the date 22. 7. 2026.
INSTRUCTIONS on exercising the consumer's right to withdraw from the contract
Right to withdraw from the contract
You have the right to withdraw from this contract without giving any reason within the period 14 days.
The withdrawal period will expire 14 days from the day on which you or a third party designated by you, with the exception of the carrier, takes possession of the goods.
When exercising your right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement (e.g. a letter sent by post or e-mail) to:
magicsport sro, Bezručova 1191/3, 911 01 Trenčín, Slovak Republic, e-mail: info@huntio.sk, tel.: +421 903 667766.
For this purpose, you can use the sample withdrawal form published on huntio.sk, but its use is not a requirement.
You can also exercise your right of withdrawal via a special online function. „"Withdraw from contract here"“, available on the website huntio.sk (in accordance with Section 20a of Act No. 108/2024 Coll. on Consumer Protection). After filling in the required data (name and surname, order identification data, e-mail address) and confirming with the "Confirm withdrawal from the contract" button, we will immediately send you a confirmation of delivery of the notice of withdrawal from the contract to the specified e-mail address.
The withdrawal period is maintained if you send a notification of the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal from the contract
After withdrawal from the contract, we will refund all payments you have made in connection with the conclusion of the contract, in particular the purchase price, including the costs of delivering the goods to you. This does not apply to additional costs if you have chosen a type of delivery other than the cheapest standard delivery method offered by us, nor to the costs of returning the goods.
Payments will be refunded to you without undue delay and at the latest within 14 days from the day on which we receive your notification of withdrawal. They will be reimbursed using the same method of payment as you used, unless you have expressly agreed to another method of payment, and without any additional charges.
Payment for the purchased goods will be refunded to you only after the returned goods have been delivered back to our address or after you have submitted a document proving the return of the goods, whichever comes first.
Send the goods back to us or bring them to the address magicsport sro, Bezručova 1191/3, 911 01 Trenčín no later than 14 days from the date on which you exercised your right of withdrawal. The deadline is considered met if you send the goods back before the 14-day period expires.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling the goods beyond what is necessary to establish the properties and functionality of the goods.
We do not accept shipments sent by cash on delivery; we recommend sending the goods by registered mail.
When you cannot exercise the right of withdrawal
The right to withdraw from the contract does not apply in particular to contracts whose subject matter is:
- sale of goods made to your specific requirements, custom-made or designed specifically for you;
- sale of goods enclosed in protective packaging that is not suitable for return due to health protection or hygiene reasons, if its protective packaging has been broken after delivery;
- the sale of goods which, due to their nature, may be inseparably mixed with other goods after delivery;
- provision of a service, if its provision began with your explicit consent and you declared that you were duly informed that by expressing this consent you lose the right to withdraw from the contract after the service has been fully provided;
- other cases specified in Section 19(1) of Act No. 108/2024 Coll. on Consumer Protection.
Contact
magicsport sro, Bezručova 1191/3, 911 01 Trenčín, Slovak Republic, Company ID: 48 242 373, e-mail: info@huntio.sk, tel.: +421 903 667766.