FREQUENTLY ASKED QUESTIONS
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Can I also order by phone?
Yes, just call our customer service line and we will create the order for you.
Can I reserve the goods and pay later?
Reservations are possible after consultation with our team, usually for 48 hours.
Do you offer discounts for loyal customers?
Yes, we have a loyalty program with permanent discounts and special promotions.
Is it possible to get a gift voucher?
Yes, we offer both electronic and paper gift certificates of various values.
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Do you also send goods abroad?
Yes, we ship to most EU countries, shipping costs are calculated when ordering.
Can I change the address after I have sent my order?
If the package has not yet been picked up by the courier, we can adjust the address - contact us as soon as possible.
What if the courier doesn't reach me?
The package will be stored at the collection point, or you can arrange a new delivery with the courier.
Do you also ship oversized goods?
Yes, for example, hunting lodges, rods or tents, with individual transportation calculations.
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How do I know if the product will suit me?
For each product, we provide detailed parameters, photos, and often video reviews.
Do you have spare parts and accessories?
Yes, we also offer original spare parts for most of the brands we sell.
Do you also do installation or service?
We also offer professional assembly and service for selected products (e.g. optics, weapon accessories).
Do you also sell custom-made goods?
Yes, we can also arrange special orders directly from the manufacturer.
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Can I return used goods?
No, if it is not defective. In case of a defect, you can claim it within the warranty period.
What is the warranty period?
The standard warranty period is 24 months, we offer an extended warranty for some products.
How long does it take to get a refund?
Usually within 5 business days of receiving the returned goods.
Do I need a receipt for a complaint?
Ideally yes, but an electronic order confirmation will also suffice.
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Do you also sell night vision and thermal imaging?
Yes, in accordance with the legislation and only to customers who meet the legal requirements.
Can I buy a gun online?
You can order it, but personal collection is mandatory, along with the submission of the necessary documents.
Do you also have equipment for archery?
Yes, we offer bows, arrows, and accessories for both sport and hunting archery.
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Do you sell live bait?
No, we only offer durable baits and boilies. Live baits can only be purchased in a brick-and-mortar store.
Do you also have sea fishing equipment?
Yes, we also offer rods, reels and accessories for sea fishing.
Do you organize fishing trips?
Not directly, but we can recommend partner companies that provide them.
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Do you also sell hiking clothing?
Yes, we offer functional clothing for the forest, water, and mountains.
Do you have tents and sleeping bags for winter use?
Yes, we offer models with high resistance to low temperatures.
Can I buy complete camping equipment from you?
Yes, from tents, stoves, backpacks to small accessories.